Doctoral Colloquium—A Qualitative Study to Explore the Use of Augmented Reality as Performance Support in Industries
DOI:
https://doi.org/10.56198/Keywords:
augmented reality, mobile technology, human performance improvement, performance support, training, critical incident techniqueAbstract
When augmented reality (AR) technology is used in the learning and development field, it is often viewed from a training perspective. Human Performance Technology (HPT) professionals start to explore the potential of adopting AR on mobile devices as a performance support tool to help field workers across industries. This paper captures the adoption of how mobile AR is used in organizations to address performance issues. The study will use the Critical Incident Technique (CIT) to interview ten organizations. The purpose is to uncover the critical events on why mobile AR is considered an appropriate intervention, what benefits and challenges the organizations encounter, what processes are followed when designing and implementing mobile AR, and what types and functions of mobile AR are used to assist job performance
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