The Augmented Employee: Immersive Technologies in Field Service Operations
DOI:
https://doi.org/10.56198/Keywords:
Virtual reality, Augmented reality, Mixed reality, Training, Knowledge transfer, Experiential learningAbstract
Immersive technologies have the potential to enhance service operations, improving customer service and increasing overall efficiency. By combining them with computational intelligence (CI) mechanisms to produce adaptive context-aware environments for advanced decision-support, these solutions can lead to a much faster knowledge transfer and a deeper understanding of different processes, enhancing experiential learning. This presentation will explore uses of immersive technologies for field service operations in the telecommunications domain.
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